Amazing Apartments By The Bay Guest Terms and Conditions Payment and Cancellation Policy

*NO SMOKING ON THE PREMISES

*NO PARTIES, FUNCTIONS OR LARGE GATHERINGS

*NO UNREGISTERED GUESTS OR VISITORS UNLESS WRITTEN PERMISSION GIVEN FROM HOST

*NO PETS

*LICENCE / PASSPORT / MUST BE SIGHTED ON ARRIVAL

  1. Payment of deposit or total fee for your booking indicates acceptance of these Terms and Conditions.
  2. Seven consecutive nights in the one property will be charged as one week.
  3. Payment will be Electronic Transfer, PayPal, etc.
  4. A deposit of 50% of our total fee is required to confirm your booking if you book more than 3 weeks prior to your arrival. If you book less than 3 weeks prior to your arrival, the total fee (ie 100%) must be paid to confirm your booking.
  5. A $500 or $1000(depending on the property booked) bond is required for every booking which will be fully refunded at the end of stay unless there is damage to the property.
  6. If you cancel or reschedule your booking less than 6 weeks prior to the scheduled commencement of your stay, your deposit is not refundable if, after making all reasonable efforts to do so, we are unable to obtain an alternative booking of equal value. A minimum $100 cancellation fee will apply to all cancellations or rescheduled bookings. If the booking has been made via a 3rd party booking agent, additional cancellation fees may apply to cover any commissions paid. We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable cancellation.
  7. Once full payment is made, no refunds will be given.
  8. Invoices are issued, and payment must be made, in Australian dollars.
  9. By making payment of the total fee, you have an exclusive licence to occupy the property for the days specified when you book (but not possession).

House Rules

  1. The number of guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee may be charged according to our usual rates and/or we reserve the right to terminate the booking without refund.
  2. Pets are not allowed at any property.
  3. All Amazing Apartment By The Bay properties are non-smoking indoors/outdoors. We reserve the right to terminate a guest's stay without refund if we become aware of guest's or friend's of guests smoking on the building premises. There may also be additional cleaning fees to remove any smoke fumes from the property.
  4. You will agree to any other reasonable house rules which may be made available to you at the property.
  5. In the case of Amazing Apartment By The Bay properties which are part of a residential apartment complex, guests are required to enter and exit the property quietly .For all properties, the noise level must be inaudible from neighbouring properties at all times.
  6. Guest Behaviour
  7. All guests are expected to behave in a manner that does not cause distress to neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
  8. Guests may not engage in any illegal activity at the property.

Check In and Check Out

  1. Check In and Check Out procedures will be detailed in the Property Information package forwarded to you following payment of deposit.

Breakages, Losses and Guest Charges

  1. You are responsible for leaving the property in the state in which you found it on arrival. All breakages or losses must be reported immediately to us. Whilst we will not pursue reimbursement for minor accidental damage or normal wear and tear, the total cost of making good any other damage or loss to the property, garden or contents will be charged for using the Bond( left for security). Please note this includes the removal of consumable items from the property which are provided for guest use whilst in-house and are not intended as individual use presentations (examples include laundry powder, dishwashing liquid, toiletries provided in dispensers etc).
  2. It is our policy to have all locks changed if keys are lost or not returned. Minimum charge is A$250. All associated costs will be charged to the bond ( left for security) if this occurs. Similarly any remote controls will be replaced at your cost if lost or not returned.
  3. Standard cleaning services on your departure is $200. Properties may also include interim cleaning services for stays of longer than a week by arrangement and for extra cost. This will be detailed in your pre-arrival information. Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than standard cleaning. This will be charged to your bond (left for security).
  4. Reasonable usage of electricity, gas any other utilities provided at the property are included in your rates. Excessive use (more than a 30% increase compared to similar periods) of any of these utilities may be charged for using the bond payment (left for security). If charges are passed onto the Guest, evidence of charges will be provided on request.
  5. Amazing Apartments By The Bay are not liable for loss to you of any personal belongings while you are in the property. Guest items found by our cleaning staff are kept in for 6 weeks before discarding. It is the guests responsibility to follow up any items that may have been left behind at the property. We request that guests send a reply paid envelope to Amazing Apartments By The Bay in order for us to return the items. Complaints
  6. You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the property. We welcome hearing from you in relation to any complaints or concerns and prefer that you phone/email us immediately so that matters can be resolved quickly.
  7. The place of law is Victoria and the courts of Victoria have exclusive jurisdiction.

Termination of Occupancy

  1. Your occupation of the property may be terminated by Amazing Apartments By The Bay without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.
  2. Amazing Apartments By The Bay cannot be held responsible for failure or interruption to power or services to the property for reasons beyond our control.
  3. To the fullest extent permitted by law, Amazing Apartments By The Bay and the owner disclaim all warranties in relation to the provision of services and the use of the property, and otherwise our liability is limited at our option to the supply of the relevant services again or the payment of the cost of having services supplied again.
  4. Amazing Apartments By The Bay are not liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from use of the property and services provided to you.

 

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Terms and Conditions

Amazing Apartments By The Bay Guest Terms and Conditions Payment and Cancellation Policy

*NO SMOKING ON THE PREMISES

*NO PARTIES, FUNCTIONS OR LARGE GATHERINGS

*NO UNREGISTERED GUESTS OR VISITORS UNLESS WRITTEN PERMISSION GIVEN FROM HOST

*NO PETS

*LICENCE / PASSPORT / MUST BE SIGHTED ON ARRIVAL

  1. Payment of deposit or total fee for your booking indicates acceptance of these Terms and Conditions.
  2. Seven consecutive nights in the one property will be charged as one week.
  3. Payment will be Electronic Transfer, PayPal, etc.
  4. A deposit of 50% of our total fee is required to confirm your booking if you book more than 3 weeks prior to your arrival. If you book less than 3 weeks prior to your arrival, the total fee (ie 100%) must be paid to confirm your booking.
  5. A $500 or $1000(depending on the property booked) bond is required for every booking which will be fully refunded at the end of stay unless there is damage to the property.
  6. If you cancel or reschedule your booking less than 6 weeks prior to the scheduled commencement of your stay, your deposit is not refundable if, after making all reasonable efforts to do so, we are unable to obtain an alternative booking of equal value. A minimum $100 cancellation fee will apply to all cancellations or rescheduled bookings. If the booking has been made via a 3rd party booking agent, additional cancellation fees may apply to cover any commissions paid. We strongly recommend that you have travel insurance to cover you in the event of an unforeseeable cancellation.
  7. Once full payment is made, no refunds will be given.
  8. Invoices are issued, and payment must be made, in Australian dollars.
  9. By making payment of the total fee, you have an exclusive licence to occupy the property for the days specified when you book (but not possession).

House Rules

  1. The number of guests staying at the property must not exceed the number agreed to in the booking details. In the event that any additional persons stay at the property, an additional fee may be charged according to our usual rates and/or we reserve the right to terminate the booking without refund.
  2. Pets are not allowed at any property.
  3. All Amazing Apartment By The Bay properties are non-smoking indoors/outdoors. We reserve the right to terminate a guest's stay without refund if we become aware of guest's or friend's of guests smoking on the building premises. There may also be additional cleaning fees to remove any smoke fumes from the property.
  4. You will agree to any other reasonable house rules which may be made available to you at the property.
  5. In the case of Amazing Apartment By The Bay properties which are part of a residential apartment complex, guests are required to enter and exit the property quietly .For all properties, the noise level must be inaudible from neighbouring properties at all times.
  6. Guest Behaviour
  7. All guests are expected to behave in a manner that does not cause distress to neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
  8. Guests may not engage in any illegal activity at the property.

Check In and Check Out

  1. Check In and Check Out procedures will be detailed in the Property Information package forwarded to you following payment of deposit.

Breakages, Losses and Guest Charges

  1. You are responsible for leaving the property in the state in which you found it on arrival. All breakages or losses must be reported immediately to us. Whilst we will not pursue reimbursement for minor accidental damage or normal wear and tear, the total cost of making good any other damage or loss to the property, garden or contents will be charged for using the Bond( left for security). Please note this includes the removal of consumable items from the property which are provided for guest use whilst in-house and are not intended as individual use presentations (examples include laundry powder, dishwashing liquid, toiletries provided in dispensers etc).
  2. It is our policy to have all locks changed if keys are lost or not returned. Minimum charge is A$250. All associated costs will be charged to the bond ( left for security) if this occurs. Similarly any remote controls will be replaced at your cost if lost or not returned.
  3. Standard cleaning services on your departure is $200. Properties may also include interim cleaning services for stays of longer than a week by arrangement and for extra cost. This will be detailed in your pre-arrival information. Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than standard cleaning. This will be charged to your bond (left for security).
  4. Reasonable usage of electricity, gas any other utilities provided at the property are included in your rates. Excessive use (more than a 30% increase compared to similar periods) of any of these utilities may be charged for using the bond payment (left for security). If charges are passed onto the Guest, evidence of charges will be provided on request.
  5. Amazing Apartments By The Bay are not liable for loss to you of any personal belongings while you are in the property. Guest items found by our cleaning staff are kept in for 6 weeks before discarding. It is the guests responsibility to follow up any items that may have been left behind at the property. We request that guests send a reply paid envelope to Amazing Apartments By The Bay in order for us to return the items. Complaints
  6. You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the property. We welcome hearing from you in relation to any complaints or concerns and prefer that you phone/email us immediately so that matters can be resolved quickly.
  7. The place of law is Victoria and the courts of Victoria have exclusive jurisdiction.

Termination of Occupancy

  1. Your occupation of the property may be terminated by Amazing Apartments By The Bay without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.
  2. Amazing Apartments By The Bay cannot be held responsible for failure or interruption to power or services to the property for reasons beyond our control.
  3. To the fullest extent permitted by law, Amazing Apartments By The Bay and the owner disclaim all warranties in relation to the provision of services and the use of the property, and otherwise our liability is limited at our option to the supply of the relevant services again or the payment of the cost of having services supplied again.
  4. Amazing Apartments By The Bay are not liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from use of the property and services provided to you.

 

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